Question 1

What does Kushions sell?

Accepted Answer

Kushions sells hemp-blended apparel and accessories inspried by cannabis culture (hoodies, crewnecks, tees, beanies, and more to come!) We do not sell cannabis, THC products, CBD products, or any other controlled substances. All references to strains or cannabis are design and lifestyle related only.

Question 2

When will I get my order?

Accepted Answer

Orders typically ship out within 1 week of ordering (in-stock items), and if their is a delay you will be notified.

Regarding Pre-Order items, a date will be set for each item that can be pre-ordered as the final day to pre-order. Production then typically takes about 1-2 months*, followed by about *2 weeks for inspection, packing, and shipping.

*These are good-faith estimates and can shift based on supply, manufacturing, or carrier delays.

Question 3

Can I cancel or get a refund?

Accepted Answer

For ordered (not pre-ordered) items you may request a return/refund for 30 days after ordering. 
For Pre-Order items you may request a return/refund for 2 weeks after ordering, and ONLY if at least 2 weeks remain for that item to be pre-ordered. After only 2 weeks remain for pre-ordering an item no return/refunds will be accepted on that item (until you receive it, under terms). After receiving your pre-order item you may return the item for up to 30 days if the item was defective, or Kushions fulfillment error. You may also request an exchange, but it may be denied depending on item availability. Full terms in Terms of Use &/or Policies.
To request a return/refund fill out the Refund/Return Form and submit it.

Check Terms of Use & Policies for full terms.

Question 4

What is the return policy after I receive my order?

Accepted Answer

You have 30 days to request a return an item (non pre-order items) Please submit a Refund/Return Form.

After receiving your pre-order item you may return the item for up to 30 days if the item was defective, or Kushions fulfillment error. No other returns/refunds for pre-order items. You may also request an exchange, but it may be denied depending on item availability. Full terms in Terms of Use &/or Policies.

Kushions covers return shipping for qualifying returns and issues refunds to your original payment method after we inspect the item. If an item is not deemed acceptable on return, we'll let you know and you can either pay to have it shipped back to you or forfeit the item and the refund. (Don't be sleezy.)

Question 5

Do you offer exchanges?

Accepted Answer

We may offer exchanges depending on product availability. You may request an exchange in the Return/Refund Form, or by emailing us at info@kushionsapparel.com. 
Please note that if exchange is denied explanation will be sent.

Question 6

Where do you ship and how much does it cost?

Accepted Answer

For contiguous U.S., orders have set weight-based prices. We sometimes may offer free shipping on orders above a certain dollar amount ($). Alaska, Hawaii, territories, and international orders (if enabled) use set weight-based pricing. Duties/taxes for international orders are the recipient's responsibility.

Question 7

What happens if my package is lost, delayed, or sent to the wrong address?

Accepted Answer

Risk of loss passes to you once the carrier accepts the shipment, so please double-check your address at checkout. If a package is returned to us as undeliverable, we'll offer to reship (additional postage may apply) or refund you minus outbound shipping for non-defective items. If package protection/insurance is enabled at checkout, claims must be filed within the stated window (30 days).

Question 8

What are "Kush Coins" and how do they work?

Accepted Answer

Kush Coins are our rewards points. During the Pre-Sale, you can earn 1 Kush Coin per $1 spent, and 1 coin = $0.05 off eligible purchases (5% back). Coins are non-transferable, have no cash value, and can be redeemed at checkout on eligible items (including Strainz). Coins from refunded or canceled items are removed or reflected in your refund. Kush Coins in the future may be used to get Kush Coin exclusive Kushions items. Kush Coins do not expire.

Question 9

What are Kushions reward tiers?

Accepted Answer

During this Pre-Sale, your total spend unlocks tiers (Elite, Iconic, Apex, Legacy) that come with instant coin drops and other perks. Check our Rewards for more info!

Question 10

How do you use my information? Do you sell my data?

Accepted Answer

We collect information like your name, contact details, shipping address, order history, and basic device/usage data to process orders, run the site, prevent fraud, and handle customer support. Payment card data is handled by our payment processors; we don't store full card numbers. We do not sell your personal information for money. If we later enable advertising/retargeting tools, you'll have clear options (like a "Do Not Sell or Share My Personal Information" link and cookie preferences) as described in the Privacy Policy.

Question 11

Do I need to be 18+ to use the site?

Accepted Answer

Yes. The site is intended for adults 18+, and you're responsible for following your local laws (for example, if your area requires you to be 21, you must meet that age. If your area prohibits, do not use.) By using the site, you confirm that you meet your local age requirements.

Question 12

How do I manage email/SMS marketing or update my privacy choices?

Accepted Answer

(If applicable) You can opt into email and SMS marketing if you choose. You can unsubscribe from emails using the link in our messages or by contacting us. For SMS, you can text STOP to (N/A), to opt out, or HELP for assistance. For any privacy or data-rights requests (access, correction, deletion, or opt-out where applicable), email info@kushionsapparel.com with the requested information so we can verify and process your request.

Question 13

How do I contact Kushions if I have questions?

Accepted Answer

You can reach us at:
info@kushionsapparel.com

FAQs and Answers